Why Buy From the True Lovers Shop
One Year Warranty
We take our product quality very seriously. We are extremely thorough in our quality checks during the manufacturing, packing and shipping of Trueloversshop.com so it is very rare that any customer would experience any issue with our jewellery. But just in a rare case that you face any issues, we offer a one year warranty on all our products counted from the date of purchase.
Under this warranty if there is any issue with the products we will:
1. Replace the defective product with a new product if it can't be repaired
2. Offer you store credit for the amount you had paid to purchase the item, if we've discontinued the design or it's not in stock.
This warranty covers:
• Loss of color or polish.
• Any manufacturing defect.
While we really want to be generous and fair to our customers, we have seen some misuse of this policy whereby people have used the products and then returned them to claim their money back. So to prevent any such misuse, this warranty is not a money-back guarantee. You will either get the products repaired, replaced or store credit as mentioned above.
Terms and conditions for the validity of warranty
• The jewellery has been maintained properly as per the "Jewellery Care" instruction card given with jewellery.
• There has not been any intentional or unintentional mishandling with the product after it was received, till the validity of the warranty.
• The customer would need to arrange to send the products to our office. Any claim would be processed only after the products have been received and inspected by our office. The customer will also have to pay the shipping fee of sending the repaired/replaced items back.
• Before the claim is processed we will inspect the returned products and if we see any evidence of mishandling with the products, the claims will not be processed.
• The claim should be raised and the products should reach our office within the validity of warranty period.
For us quality means doing it right even when no one is looking. We go through crazy level of details before we put out our designs in the market. To capture all those details in half a page is an impossible task. But to give you the gist of it, here we've listed a few major factors that make up our quality standards.
18K Gold Plating With Thickened Polish
The reason why True Lovers Shop retains it's shine for years is the high quality 18K gold plating that is done using state of the art electromagnetic plating techniques. It is then finished with a thickened polish that locks in the shine for years to come.
Venetian Pearls & Swarovski Crystals
We use only the top quality raw materials in the manufacturing of our jewellery. The crystals used in True Lovers Shop are either Swarovski crystals or top quality AAA Austrian Crystals. Similarly the pearls used in our jewellery are venetian pearls, cultured pearls, or high quality shell pearls. The stones used in our modern jewellery are high quality faux cat eye, opal, ruby & other stones.
Advanced 360 Grinding
True Lovers Shop goes through an advanced process of 360 degree grinding that ensures that True Lovers Shop jewellery looks smooth and well finished from all angles. Even if you look at our jewellery from the back, it'll have a quality shine and finished surface. This ensures that the jewellery is well protected from the elements and there are no problems of rusting or cracking of polish.
High Quality Alloy
All True Lovers Shop products are manufactured with high quality alloy that is free of any harmful elements. So there's no lead, nickel or cadmium in our jewellery. We want to make sure that True Lovers Shop jewellery only gives you happy memories.
Exchange & Return Policy
We take a lot of care to check each and every piece before packing and shipping them to you, so that you don't have to worry about anything. But we understand that sometime you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products. So to cover for those cases we offer an easy exchange and Return process. To avail this benefit, please note the following points:
Send us the photo of the item within 24 hours of receiving the parcel on WhatsApp number 82105 60162 or email us at firstname.lastname@example.org
Items must be kept unused and with all the original packing.
You can choose to exchange or return the item and receive store credit for future purchases that will be valid for 1 year only. Exchange will not be allowed for items on clearance sale, flash deals, festive offers or any other discount offers.
As soon as you notify us we will initiate the exchange and return process and guide you through the hassle free process.
Our exchange and return policy is valid for 72 hours after you receive the product. To avoid any misuse of this policy, any cases of late notification or any unreasonable demand will be handled on company's discretion and we reserve the right to not process those returns. Only for the first exchange and return the shipping is covered by us. For any subsequent exchanges or return on same order, customer will have to pay the shipping fee for both return and new product delivery.
Exchanges and returns are a goodwill gesture on our part and not a compulsion, so please be patient since there can be a slight delay in processing the exchange during festive and holiday season or due to the non-availability of the specific product.
Specific details of the products like color, raw material, size etc are mentioned with every product. We write it in a very easy to read manner and we encourage all our customers to read it before placing their order. However, if there is still a sizing issue on receiving the product, we will process the exchange with same or or any other design of your choice. It should be noted that sizes and colors of the products can not be customized.
Items can only be returned in exchange for other items or store credit. We don't offer refunds. We will send you the exchanged item or store credit as soon as your returned product is received by us. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Only one exchange per order can be availed. No extra discounts can be availed on exchange products. The store credits must be used in one order.
For the return pickup, we will generate the shipping label and send it you. Please seal the box in its original packing and securely paste the shipping label on it and we will arrange for the pickup from your preferred address. Items can only be picked up from the same country in which they were received. Only for the first exchange the shipping is covered by us. For any subsequent exchanges on same order, customer will have to pay the shipping fee for both return and new product delivery.
In cases of gifts, any returns or exchanges can only be initiated by the original purchaser or the product.